1. Data Collection and Usage
1.1 Purpose of Data Collection
We collect, store, and use client-provided data exclusively for the purpose of executing and optimizing their campaigns, including AI-driven calls, texts, and emails.
1.2 Limitation of Use
Client data will only be used for the specific campaigns agreed upon and will not be shared, sold, or disclosed to any third party for unrelated purposes.
1.3 Transparency
Clients will be informed of the specific data we collect, how it is processed, and the purposes for which it will be used.
2. Data Security
2.1 Storage and Access
All data is stored securely using industry-standard encryption and access control measures. Only authorized personnel are granted access to client data, strictly on a need-to-know basis.
2.2 Data Breach Prevention
We utilize robust security protocols to protect client data from unauthorized access, accidental loss, or malicious activity. Regular audits and security updates are conducted to ensure compliance with best practices.
2.3 Data Minimization
We collect only the data necessary for campaign execution and maintain strict retention policies to minimize risks.
3. Confidentiality and Non-Disclosure
3.1 Confidentiality Agreement
All employees, contractors, and partners of LiveHuman.ai are bound by confidentiality agreements to protect client data and ensure it is not shared outside of authorized purposes.
3.2 Non-Disclosure
We guarantee that client data will never be disclosed to third parties without prior written consent, except as required by law.
4. Client Rights4.1 Access to Data
Clients have the right to request access to the data we hold on their behalf and receive a copy in a standard format.
4.2 Data Correction
Clients may request corrections to any inaccurate or incomplete data.
4.3 Data Deletion
Upon request, client data will be permanently deleted once campaigns are completed, subject to any legal or regulatory retention requirements.
5. Compliance with Data Protection Laws5.1 GDPR Compliance
LiveHuman.ai fully complies with the General Data Protection Regulation (GDPR) and similar data protection regulations in applicable jurisdictions.
5.2 International Data Transfers
Client data will not be transferred outside the European Economic Area (EEA) unless the receiving territory provides adequate data protection measures.
6. Data Breach Policy
In the unlikely event of a data breach, we will notify affected clients promptly and take all necessary steps to mitigate risks, investigate the incident, and prevent future occurrences.
7. Updates to This Policy
We may update this policy as necessary to reflect changes in our services or legal requirements. Clients will be informed of significant updates in advance.
8. Contact InformationFor questions or concerns about this policy or to exercise your data rights, please contact:Business@livehuman.aiAcknowledgementBy utilizing our services, clients acknowledge and agree to the terms of this Data Protection and Privacy Policy.