By using our Services, including our website and any related platforms (the “Site”), you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not access or use the Site or Services.This Privacy Policy does not apply to the data we handle on behalf of our clients. For information regarding how your data is used by one of our clients using LiveHuman.ai services, please refer to that client’s individual privacy policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the Site or Services after any update constitutes acceptance of the updated Privacy Policy.
2. Information We CollectWe may collect the following types of information:
Personal Information
- Name, address, email address, and phone number
- Payment information, such as credit card or bank details
- Login credentials
- IP address and device identifiers
- Geolocation data (non-precise)
- Employment or business information
- Call or chat recordings
- User preferences and inferred behavioral data
Some information may be considered sensitive under certain laws, including login credentials.
Usage Data
We collect data on how you use the Site, including browser type, operating system, pages visited, time spent, referring URLs, and interactions with the Site.
Communication Data
We may record and store communications including calls, emails, texts, and chat messages. By communicating with us, you consent to such recording.
3. How We Collect Information
We collect information through:Direct interactions when you use our Site or Services
- Forms or registrations you submit
- Cookies and tracking technologies
- Third-party data sources, including clients or partners
4. Cookies and Tracking Technologies
We use cookies and third-party analytics tools to understand how visitors use our Site. Cookies are small text files stored on your device to help track usage and customize your experience.You can control cookie settings in your browser, but disabling cookies may affect functionality.
5. How We Use Information
We may use your information to:Provide and improve our Services
- Process payments and manage billing
- Communicate with you about your account or services
- Analyze user behavior to enhance user experience
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
6. How We Share Information
We may share your information with:Service providers who support our business (e.g., hosting, payment processors)
- Legal authorities, when required by law or to protect rights
- Clients, if you interact with their campaigns through our platform
We do not sell your personal information.
7. Data Security
We implement industry-standard measures to protect your data. Our Site uses HTTPS encryption, and payment information is processed through PCI-compliant platforms such as Stripe. We do not store credit card numbers directly.
8. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your information by contacting us.
9. Your Rights
Depending on your location, you may have the right to:Access or correct your personal information
- Request deletion of your data
- Object to or restrict certain processing
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the information below.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:
Email: sarah@livehuman.ai
Phone: 650-600-5483
Mailing Address:
LiveHuman.ai 2 Logan Square Philadelphia, PA 19103 United States