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Fulfillment Policy

Fulfillment Policy

At LiveHuman.ai, we provide AI-driven sales automation and lead generation services on a subscription basis. Our services are delivered digitally and customized for each client based on their campaign objectives. This page outlines our fulfillment, cancellation, refund, and customer service policies in accordance with Stripe and card network standards.

Services We Provide

LiveHuman.ai delivers:
AI-powered outbound call, SMS, and email automation campaigns

- Custom-built workflows for sales engagement
- Performance monitoring and campaign optimization
- Real-time reporting and CRM integrations

All services are rendered digitally, and fulfillment begins upon onboarding and campaign kickoff.

Fulfillment Timing

Once your initial setup payment is received, we begin onboarding and building your automation workflows. Most projects are built and deployed within 30 to 45 business days, depending on the complexity and scope of your campaign.
Monthly services are delivered continuously, and your campaigns are monitored, optimized, and managed throughout your billing cycle.

Cancellation Policy

All LiveHuman.ai contracts are month-to-month. You may cancel your service at any time by providing written notice (via email) at least 5 business days before your next billing date.
Once canceled, services will remain active through the end of your current billing cycle. No further charges will apply after cancellation is confirmed.

Refund Policy

Due to the nature of our digital service delivery and ongoing campaign management, we do not offer refunds for services rendered during an active billing cycle.
However, if you believe there has been an error or if you experience an issue with service quality, please contact our support team at sarah@livehuman.ai. We’ll review your case and may offer account credit at our discretion.

Return Policy

As a service-based business, LiveHuman.ai does not sell physical goods. Therefore, no returns are accepted or applicable.

Customer Support

We are committed to providing transparent and accessible support. You can reach our team
via:
Email: sarah@livehuman.ai
Phone: 650-600-5483

We typically respond within 1 business day.

Promotions and Trials

If a promotion, discount, or trial is offered, the terms and duration will be clearly disclosed during signup. By enrolling, you accept the full terms of the promotion. After a trial ends, standard billing resumes unless canceled in advance.

Privacy Policy

We take data privacy seriously. You can view our full Privacy Policy to understand how your information is collected, stored, and used.

Security

Our website uses HTTPS and meets industry-standard security protocols. All payment information is processed securely through Stripe and is fully PCI compliant. We do not store your credit card data on our servers.

Accepted Payment Methods

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Business Address

LiveHuman.ai
 2 Logan Square
 Philadelphia, PA 19103
 United States

Questions?

If you have any questions about this fulfillment policy or how our services work, feel free to contact us at sarah@livehuman.ai.