Enterprise Law Firm

project overview.

A prominent law firm known for handling high-value litigation cases wanted to improve lead screening and intake efficiency across its nationwide practice. Facing high inbound volume, frequent missed calls, and slow intake conversion, the firm partnered with LiveHuman.ai to implement an AI-powered lead engagement system.

The goal was to instantly qualify leads, reduce intake delays, and ensure no opportunity was missed—especially during peak hours. By integrating AI voice calls, smart screening workflows, and follow-up automations, we built a system that transformed how the firm handled inbound demand.

Challenges.

Delayed Lead Follow-Up: The intake team was overwhelmed, causing delays and missed opportunities for high-value case inquiries.

High Volume During Peak Hours: With unpredictable call spikes, the firm often couldn’t handle the volume, resulting in lost leads.

Low Conversion Efficiency: Despite strong advertising, many qualified prospects never made it to the consult stage due to lack of follow-through.

Our Approach.

1. Conversational AI Deployment

We deployed our 24/7 conversational AI to screen and qualify all leads instantly via voice, reducing intake delays and human bottlenecks.

2. Smart Routing & Tagging

Calls were routed in real-time to the right intake specialists based on legal case type, region, and urgency. Tags were applied automatically for fast CRM entry.

3. Missed-Call Recovery Automation

We built a missed-call automation system that sent AI-powered texts and emails instantly when the intake team couldn’t answer—ensuring no lead was left behind.

4. Integrated Follow-Ups

Custom follow-up cadences were implemented via text and email to keep the firm top-of-mind, especially for leads needing legal consultation in under 48 hours.

5. CRM Integration

All data and workflows were synced directly into their legal CRM system (Litify), allowing real-time visibility for intake managers and partners.

Conclusion.

By transforming the firm’s lead response system with AI voice screening and automated follow-up, LiveHuman.ai enabled this law firm to handle 2,100+ inbound leads in just 21 days. With 0 missed calls, a 47% conversion to booked consults, and $3.8M in potential case value, the campaign positioned the firm for aggressive growth and record-setting quarters—without adding a single staff member